Privacy Policy

Sheba Vibes Ethiopia ("we", "us") respects your privacy. This policy explains what information we collect when you browse our website, place an inquiry, or message us on WhatsApp or Telegram, and how we use it.

We may collect information you choose to share with us, including:

• Name, phone number, and messaging app details when you contact us
• Shipping address, city, and country for delivery quotes
• Measurements, size preferences, and photos you send for custom or made-to-order items
• Order details such as products viewed, items requested, and payment arrangements discussed in chat
• Basic technical data (browser type, device, pages visited) through standard website logs or analytics

We use your information to:

• Respond to product questions and custom-order requests
• Confirm availability, pricing, sizing, and delivery timelines
• Process and fulfill orders you place with us
• Send order updates and support messages you have asked for
• Improve our website, catalog, and customer experience

We do not sell your personal information. We may share limited details with service providers who help us operate the business—for example, shipping carriers, payment processors, or website hosting—only as needed to complete your order or run the site.

When you message us on WhatsApp or Telegram, your conversation is also subject to those platforms' privacy policies. Please avoid sending sensitive payment card numbers in chat; we will guide you to secure payment options when applicable.

We keep order and communication records for as long as needed to fulfill orders, handle returns, comply with legal obligations, and resolve disputes. You may ask us to delete information that is no longer required, subject to applicable law.

You can request access to, correction of, or deletion of personal information we hold about you by contacting us through our contact page. You may opt out of promotional messages at any time.

We use reasonable administrative and technical measures to protect your information. No online transmission is completely secure; please use caution when sharing personal details.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of the site after changes means you accept the updated policy.